Building Trust as a Leader

Building trust as a leader is the cornerstone of any successful organization.  Have you worked in organizations where there is a lack of it?  Did you have to follow (or create) a lot of governance and process documentation?  Did you feel as if you spent more time justifying your existence through status reporting than actually doing the work you want to do?  Well, unfortunately, you’re not alone.  Not only is not having a trusting environment no fun, but it is expensive.  In my experience, the more governing, micro-managing, and documenting needed the more inefficient the organization is and the more waste is created.

As a leader, fostering trust isn’t just a “nice-to-have”—it’s essential for driving team cohesion, increasing productivity, and ensuring long-term organizational success. In a workplace where trust flourishes, employees are more engaged, innovative, and willing to go above and beyond.

Why Trust Matters in Leadership
  1. Fosters Collaboration: Teams with a foundation of trust are more likely to share ideas, cooperate effectively, and collaborate toward common goals. When employees trust their leader, they feel safe to voice opinions and work together without fear of judgment or failure.
  2. Enhances Employee Engagement: Employees who trust their leaders are more committed to their work and the organization’s mission. They feel valued and understood, which motivates them to invest their energy and creativity wholeheartedly.
  3. Drives Organizational Success: Trust reduces the friction often caused by micromanagement or miscommunication. With trust, decision-making becomes faster, teams operate more autonomously, and the organization becomes more agile and competitive.
  4. Builds Resilience During Challenges: Organizations inevitably face setbacks or periods of uncertainty. A leader who has cultivated trust can guide their team through difficult times with transparency and confidence, ensuring stability and commitment even under pressure.
Tips for Building Trust as a Leader

While the importance of trust is clear, earning it requires consistent effort and deliberate actions.

  1. Be Transparent and Authentic: Communication is the backbone of trust. Share information openly, even when the news isn’t positive, and make an effort to explain your decisions. Authenticity is key—employees trust leaders who are genuine and relatable.
  2. Follow Through on Commitments: Consistency is crucial in building trust. When you make a promise, stick to it. If unforeseen circumstances prevent you from delivering, address the issue honestly and proactively.
  3. Listen Actively: Show your team that their thoughts, concerns, and ideas matter. Practice active listening by giving your undivided attention, asking clarifying questions, and reflecting on what’s shared. Listening builds a sense of respect and mutual understanding.
  4. Empower Your Team: Micromanaging erodes trust. Instead, delegate tasks, provide clear expectations, and trust your team to execute. Empowering employees with autonomy shows that you have confidence in their abilities.
  5. Demonstrate Empathy: Take time to understand the challenges and emotions your team members may be experiencing. Express empathy and provide support when needed, reinforcing your role as a compassionate and dependable leader.
  6. Model Integrity: Lead by example and demonstrate ethical behavior in every interaction. Your actions set the tone for the organization—by showing integrity, you create a culture where trust thrives.

Building trust as a leader is the cornerstone of any successful organization. Building it is not a one-time task but an ongoing process that requires transparency, empathy, and integrity. By prioritizing trust, leaders can create an environment where employees feel valued, inspired, and united—a recipe for organizational excellence.  The good news is that coaches can help leaders improve in their abilities to build trust with their teams.  They can help unlock various strategies to be more authentic and empower their team members consistently so that trust can be built.  Reach out if you want to learn more about how coaches can help leaders build an organization based on trust.

Coaches Aid Leaders in Mastering the Art of Delegation

Coaches aid leaders in mastering the art of delegation. As a leader, have you ever decided to do work yourself when you knew you didn’t have time?  Or withheld the opportunity to provide a team member with some much-needed growth, experience, or exposure? What kept you from delegating? Did you tell yourself it was more efficient for you to do it? Or worry that the team member would not do it how YOU wanted it done?  What was the impact of not delegating to you, to your team member, to your family? Did you have to work longer hours? Miss the opportunity to do the strategic work that would stretch you? Did your team members disengage? Does your family miss you and wonder why you are always working? Sound familiar? If so, read on….

Delegation is a fundamental aspect of effective leadership, playing a crucial role in empowering teams, enhancing efficiency, and fostering a collaborative work environment. It involves entrusting tasks, responsibilities, and decision-making authority to others, allowing leaders to focus on strategy and high-level decision-making. The importance of delegation in leadership cannot be overstated, as it brings numerous benefits to both leaders and their teams.

What Causes Leaders Not to Delegate Effectively?
  • Lack of Trust: Leaders might struggle to trust others with important tasks, fearing they won’t meet their high standards.
  • Perfectionism: Some leaders believe they can do the job better or faster themselves and hence won’t delegate.
  • Fear of Losing Control: Delegating tasks can feel like losing control over the outcomes and processes, which can be unsettling.
  • Fear of Being Replaceable: Leaders may worry that delegating too much could make them appear dispensable or less valuable to the organization.
  • Lack of Clarity: Unclear roles and responsibilities can make it difficult for leaders to delegate effectively.
  • Lack of Training or Experience: Some leaders may not have been trained on how to delegate effectively or may lack experience in delegation (especially new managers or leaders).
  • Short-term Focus: Leaders focused on immediate results will value speed over investing time to delegate and train others.
 How Can Leaders Overcome Barriers to Delegation?
  • Extend Trust: Take the leap to trust your team until proven otherwise. Get to know your team members – understand their strengths, interests, and areas of opportunity for growth.
  • Start Small: Begin by delegating smaller, less critical tasks to build confidence in the delegation process. Gradually increase the complexity and importance of tasks as both the leader and team members become more comfortable.
  • Set Clear Expectations: Clearly define the tasks, responsibilities, and expected outcomes before delegating. Ensure that team members understand their roles and have the resources and support needed to complete the tasks.
  • Provide Training and Development: Invest in training and development programs to enhance team members’ skills and capabilities. Offer opportunities for continuous learning and growth to increase confidence and competence.
  • Empower and Support: Empower team members by giving them the autonomy and authority to make decisions within their delegated tasks. Provide support and guidance when needed, but avoid micromanaging.
  • Focus on Results, Not Processes: Allow team members to approach tasks in their own way while achieving the desired results. Encourage creativity and innovation by valuing diverse approaches and solutions.
  • Communicate Effectively: Maintain open lines of communication to address any concerns or questions that arise. Regularly check in with team members to support them, understand progress, and create a feedback loop.
  • Reflect and Learn: Reflect on what is working well and what could be improved. Use these insights to continuously refine and enhance delegation practices.

Coaches can help you understand your delegation barriers and in what situations they arise so that you can be more aware of times when you avoid an opportunity to delegate. Once you are aware of these moments, you can better understand the barrier and remove it. In short, coaching can assist leaders in becoming more aware of their barriers, removing them, and enabling them to make the behavior changes they desire.

Benefits of Delegation

So now that we are clear on why some leaders don’t delegate and have shared some strategies to overcome these barriers to delegation, what are the benefits of delegation?

Enhancing Efficiency

Delegation is crucial in leadership for enhancing efficiency. By distributing tasks among team members, leaders can complete work more quickly and effectively. This approach leverages the team’s diverse skills, ensuring tasks are managed by those best equipped for them, improving workflow speed and quality. Plus, it prevents leaders from getting bogged down in day-to-day operations, allowing them to focus on strategic priorities and make better decisions.

Empowering Team Members

Delegation empowers team members by demonstrating trust in their abilities, fostering ownership and responsibility. This trust boosts morale and motivation as team members feel valued. Empowered team members take initiative, solve problems independently, and contribute to the organization’s success. Delegation also provides opportunities for professional growth, helping team members build new skills.

 Improving Decision-Making

Effective delegation improves decision-making by encouraging diverse perspectives. When leaders delegate authority, they foster inclusiveness, leading to innovative solutions. It also distributes decision-making power, reducing bottlenecks. Empowered team members can respond quickly to changes and challenges.

 Fostering Collaboration

Delegation fosters a collaborative environment by encouraging teamwork and communication. When tasks are distributed, team members are more likely to work together, share information, and support one another. This collaboration strengthens relationships and promotes continuous improvement.

Balancing Workload

Delegation helps balance the workload, preventing burnout and maintaining a healthy work-life balance. A balanced workload leads to higher job satisfaction, increased productivity, and lower turnover rates. By overcoming delegation barriers, leaders can create a more collaborative and effective work environment.

 Coaches Can Help

Coaches aid leaders in mastering the art of delegation. By helping to identify and overcome delegation barriers, leaders will enhance efficiency, empower team members, improve decision-making, foster collaboration, and balance the workload. Leaders who master the art of delegation can lead their teams to greater success. Reach out if you want to learn more about how coaches can help leaders identify and overcome delegation barriers and achieve greater overall satisfaction for themselves and their team. Reach out if you want to learn more about how coaches aid leaders in mastering the art of  delegation.

Seinfeld Characters Would Struggle as Professional Coaches

Seinfeld characters would struggle as professional coaches. My husband and I recently started watching old episodes of Seinfeld. Before diving into the first episode, I recalled fond memories of the series, watching it with college friends back in the 90’s – laughing and incredulous at the silly storylines and funny behavior. Watching it with my coach’s lens today, got me thinking…

For those unfamiliar with Seinfeld, the sitcom introduced us to a quirky group of friends whose antics and self-absorbed tendencies provided endless entertainment. However, if we were to imagine these characters stepping into the role of professional coaches, their lack of listening skills and tendency to talk about themselves would make them quite ineffective. Let’s delve into why these Seinfeld characters would struggle as professional coaches.

Jerry Seinfeld: The Comedian Coach

Jerry Seinfeld is a stand-up comedian known for his observational humor. While his wit and humor are endearing, they would not translate well into professional coaching. Jerry often focuses on trivial matters and avoids deep, meaningful conversations. As a coach, he would likely struggle to connect with his team on a personal level. His tendency to make light of serious situations would hinder his ability to provide the support that coachees need.

George Costanza: The Anxious Coach

George Costanza is infamous for his anxious behavior and constant self-pity. He is often preoccupied with his own problems and insecurities, making it difficult to focus on others. As a professional coach, George would likely be more concerned with his own failures and anxieties than with helping his coachee succeed. His lack of confidence and tendency to overthink every situation would create an atmosphere of uncertainty and doubt, rather than one of motivation and encouragement.

Elaine Benes: The Self-Centered Coach

Elaine Benes is known for her assertiveness and strong personality. While these traits can be beneficial in certain situations, they would not serve her well as a professional coach. Elaine often prioritizes her own needs and desires over those of others. As a coach, she would struggle to put her coachee’s needs first.  She might become frustrated when things don’t go her way. Her impatience and tendency to dominate conversations would make it difficult for her to listen to her coachee’s concerns and provide effective guidance.

Cosmo Kramer: The Eccentric Coach

Cosmo Kramer, the eccentric neighbor, is known for his wild ideas and unpredictable behavior. Kramer often gets caught up in his own schemes and fails to consider the practical implications of his actions. As a coach, he would likely lead his coachee on wild goose chases and distract them from their goals. His lack of focus and tendency to prioritize his own interests would make it difficult for him to provide the structure and discipline that coachees need.

Conclusion

While beloved for their quirks and self-absorbed tendencies on TV, Seinfeld characters would struggle as professional coaches. Jerry’s focus on trivial matters, George’s anxiousness, Elaine’s self-centeredness, and Kramer’s eccentricity would all hinder their ability to effectively support a coachee. While they may provide endless entertainment on screen, their lack of listening skills and tendency to talk about themselves would make them ill-suited for the role of a professional coach.

So, what are the traits that great professional coaches have?

  • Ability to connect on a deeper level and build trust with the coachee
  • Creating an environment of motivation and encouragement
  • Patient listening that puts the needs of the coachee first
  • Providing structure, discipline, and supporting accountability of the coachee

In short…if you happen to bump into a professional coach that reminds you of Jerry, George, Elaine or Kramer, you may want to keep looking

Professional vs Basketball Coaching: Common Ground

Professional coaching and basketball coaching…what do they have in common?  At first glance, being a professional coach and coaching a 4th-grade basketball team might seem worlds apart. However, when you dive deeper, you may find that these two coaching roles share more in common than you might think. I have recently concluded my first experience coaching my son’s 4th-grade basketball team. That experience has caused me to reflect on how these two types of coaching are similar and share some strategies I used with the team.

Building Trust

Whether you’re a professional coach guiding an executive or a basketball coach training young athletes, building trust is paramount. Coaches must create a safe environment where individuals feel comfortable sharing their challenges, fears, and aspirations. Trust is built over time and that was challenging with the basketball team because of the relatively short season.  The kids not only had to trust their coaches, but they also had to trust each other.  When there was a lack of trust, things simply didn’t work well.  For example, we didn’t have as many assists, we had frustration from kids who weren’t getting the ball, and we had kids not passing the ball because they were worried it would result in a turnover.  How did we build trust?  By encouraging the pass, by building ball-handling skills, and by setting clear expectations about teamwork.  By the end of the season we were playing like a well-oiled machine and the foundation of our success was trust.

Setting Goals

Both types of coaches work with their coachees to set clear, achievable goals. As a professional coach, this might involve career advancement or personal development goals. As a 4th-grade basketball coach, it was about helping the kids set goals to master a skill or improve teamwork. We took time at the beginning of most practices to have each team member share a goal for the practice or the upcoming tournament.  Some of the kids were more willing to share than others, but each had the opportunity to both share and listen.  I saw growth in the kids’ confidence throughout the season by building this expectation and holding them accountable for their goals.

Developing Skills

As a professional coach, I help my clients develop skills that are crucial for their professional growth, such as leadership, communication, or strategic thinking. Similarly, as a basketball coach, I focused on teaching my players fundamental skills like ball handling, passing, movement without the ball, defense, and rebounding. For young athletes, learning the fundamentals is critical for success in both the short and long term. Motivating the kids to focus on the “boring stuff” was difficult at times, but creating friendly team-based competition helped.  By the end of the season, the kids shared their gratitude with me for not only a successful season but also for the improvements they had made in their fundamental skills.  It made me proud!

Providing Feedback

Feedback is a critical component of coaching. As a professional coach, it is my job to provide constructive feedback to help my clients improve. Similarly, as a basketball coach, I provided feedback to the players. For 4th graders, I found that providing this feedback immediately at practice or in the game was the most successful approach.  It allowed them to put the past behind them and immediately try again.  Kids are generally incredibly willing to try and fail and try again.  They haven’t fallen into the bad habits (and deep ruts) that adults have.  I found the kids’ passion to improve inspiring.

Encouraging Growth

Both professional coaches and 4th-grade basketball coaches foster a growth mindset. I encourage my coachees to view challenges as opportunities for learning and growth, rather than as insurmountable obstacles. With the basketball team, I made a significant effort to balance constructive criticism with positive reinforcement at each opportunity. The times when I saw the most growth came when we were behind during our games.  In those moments, the mental game was what needed attention, not the physical one.  Fostering the mental growth with 4th graders who are still maturing emotionally was challenging, but so rewarding to see.

Celebrating Success

Finally, both types of coaches celebrate the successes of their coachees. Whether it’s a promotion at work or a win on the basketball court, coaches recognize and celebrate these achievements, reinforcing the positive behaviors that led to success. In basketball, we were very diligent about celebrating success and luckily we had a very successful season.  At the end of each game, we gave one kid “the chain” which he could wear around his neck until the next game.  It was given by the coaches and was a point of pride for the kids.  We collected the stats from the games and shared those with the kids at the beginning of the practice following the tournaments.  I would share the “highlight reel” calling out the kids that led us in rebounding, assists, steals, shooting percentage, etc.  It gave the kids a chance to be recognized and also motivated them to get on that leaderboard in the next tournament.  We finished our season with a team party and gave awards recognizing what each player uniquely brought to the team.  It’s a day I’ll never forget.

Conclusion

While the contexts and how the coaching is delivered may differ, the core principles of professional coaching and basketball coaching remain similar. Whether you’re a professional coach, a 4th-grade basketball coach or both, your role involves building trust, setting goals, developing skills, providing feedback, encouraging growth, and celebrating success. These shared elements highlight the universal nature of coaching and its power to drive personal and professional growth.  If you want to learn more about coaching (in any context), please contact me.  I’d love to connect!