#Leadership Archives - McGinty Coaching

The Intersection of Kindness and Accountability in Leadership

Posted on June 6, 2025 by Tina-Schuricht

The intersection of kindness and accountability in leadership has become a point of intrigue for me lately. While in a coaching session, this topic came up and it really got me thinking…is it really possible to be 100% kind and 100% in holding others accountable, or is this a zero-sum game? Might this belief about being able to be both kind and drive accountability come down to how we define these terms? Are we misunderstanding kindness; and what is the difference between being nice and being kind? In leadership, kindness and accountability are often viewed as opposing forces – that to be kind is to be lenient, and that accountability requires strictness. I don’t see it that way. I don’t believe that these qualities are mutually exclusive; rather, they complement each other, creating a leadership style that inspires trust, fosters growth, and drives success.

Kindness as a Leadership Strength

Kindness in leadership is often misunderstood as weakness. Yet, I have found kindness to be a powerful tool for team member engagement and increased productivity. Kind leaders foster a supportive work environment where employees feel valued and motivated. They often display empathy and compassion which leads to higher levels of collaboration and innovation. When leaders prioritize kindness, they actively listen to their team members, acknowledge their efforts, and show appreciation. These acts of kindness create psychological safety, a crucial factor in performance and retention. Employees who feel heard and respected are more likely to contribute their best work. Furthermore, kindness encourages open communication, enabling teams to share their concerns and ideas without fear of harsh criticism.

What is the Difference between “Nice” and “Kind”?

As a resident of a state which is known for its “Minnesota Nice”, I got curious about the difference between being “nice” and being “kind”.

Nice is about politeness; Kindness is about intention
- Being nice often means being agreeable, polite, and pleasant in social interactions. It’s about following social norms and making others feel comfortable.
- Being kind goes deeper—it’s about genuinely caring for others and acting in their best interest, even when it’s not easy or convenient.
Nice seeks approval; Kindness seeks impact
- A nice person may avoid conflict or say what others want to hear to maintain harmony.
- A kind person may tell a difficult truth or set boundaries because they genuinely care about someone’s well-being.
Nice is surface level; Kindness is meaningful
- Niceness can sometimes be performative — people may act nice to be liked or to avoid confrontation.
- Kindness is rooted in empathy and selflessness, often requiring effort and sacrifice.

Ultimately, kindness is about genuine care and action, while niceness is about social etiquette and approval. A truly kind person may not always seem nice, but their actions will always be rooted in goodwill.

Accountability: The Backbone of Leadership

While kindness creates an encouraging atmosphere, accountability ensures that expectations are met, and goals are achieved. Leaders who practice accountability set clear objectives, follow through on commitments, and hold themselves and their teams responsible for results. Accountability is not about blame or punishment; rather, it is about ownership and integrity. A workplace without accountability suffers from low standards, missed deadlines, and waning morale. Employees need structure and clarity to perform at their best, and leaders who emphasize accountability provide the necessary framework for efficiency.

The Balance Between Kindness and Accountability

A truly great leader understands the necessity of both kindness and accountability. Too much kindness without accountability can lead to complacency, while excessive accountability without kindness creates fear and resentment. The best leaders strike a balance—leading with empathy while maintaining high standards. Who are some leaders that exemplify this balance?

Satya Nadella (CEO, Microsoft) – known for his empathetic leadership style, which has transformed Microsoft’s culture. He emphasizes a growth mindset, encouraging employees to learn and innovate while holding them accountable for results. His leadership has fostered collaboration and inclusivity, making Microsoft a more dynamic and forward-thinking company. He has had to make some difficult personnel decisions recently, and as a kind leader this can be a hugely emotional challenge. As someone who has experienced, his leadership style, I believe Satya is a great example of this balance.
Jacinda Ardern (Former Prime Minister, New Zealand) – gained global recognition for her compassionate leadership, particularly during crises such as the Christchurch Mosque attacks and the COVID-19 pandemic. She led with kindness, ensuring that people felt heard and supported, while also making tough decisions to protect public health and maintain national security.
Alan Mulally (Former CEO, Ford Motor Company) – turned Ford around during the 2008 financial crisis by combining accountability with a supportive leadership approach. He implemented a transparent system where executives had to report challenges openly, fostering trust while ensuring that everyone was responsible for their contributions to the company’s recovery.
Indra Nooyi (Former CEO, PepsiCo) – led PepsiCo with a strong emphasis on both performance and people. She introduced the concept of “Performance with Purpose,” ensuring that the company met financial goals while also prioritizing sustainability and employee well-being. Her leadership style balanced strategic accountability with genuine care for her team.

Implementing Kind and Accountable Leadership

To embody both kindness and accountability, leaders can:

Lead by example – Demonstrate integrity and responsibility in their own actions.
Communicate expectations clearly – Ensure that every team member understands their role and responsibilities.
Provide constructive feedback – Offer guidance in a way that encourages growth rather than fear.
Show appreciation – Recognize achievements and contributions to foster motivation.
Create a culture of trust – Encourage open conversations, transparency, and fairness.

Kindness and Accountability – The Sweet Spot

The intersection of kindness and accountability in leadership can be a sweet spot. Leaders who combine kindness with accountability create environments where employees feel respected and challenged. This dynamic strengthens team cohesion, enhances productivity, and drives long-term success. In today’s evolving workplace, the ability to lead with both heart and discipline is what sets extraordinary leaders apart. Reach out if you want to learn more about how coaches can help leaders find that intersection of kindness and accountability in their leadership style.

Ethan Johnson on Balancing Work, Family, & Fulfillment

Posted on May 28, 2025 by Tina-Schuricht

In this episode of Success Your Own Way, “Finding your Agency: Ethan Johnson on Balancing Work, Family, and Fulfillment”, Yifat Rogers and I sit down with Ethan Johnson who recounts his career journey. It started with formative experiences like carpentry and washing dishes, which instilled a strong work ethic and creativity. Next, he transitioned to the tech industry where he gained valuable experience in finance and project management as well as roles in payments, marketing, and sales, fostering curiosity and expanding his skill set. Most recently, Ethan pursued entrepreneurial ventures, focusing on advisory roles in startups, gaming studios, SaaS providers, and Athlea – a sports tech company combining AI and physical fitness.

Over the past five years, Ethan’s concept of success evolved from career titles and promotions to empowering teams, fostering collaboration, and creating impactful environments. Drawing on his experience as a rowing coach, he emphasizes understanding individual motivations and tailoring leadership approaches to inspire growth. Ethan advocates for mid-career self-assessment, aligning work with personal values, and prioritizing family dynamics. Ethan highlights the importance of helping others succeed and navigating life transitions with mentorship and coaching. Through deliberate reconnections and holistic exploration, Ethan embraces adaptability, curiosity, and continuous learning as keys to fulfillment.

About Ethan Johnson

Ethan has over 25 years of experience in the tech industry. He led teams in sales, marketing, finance, and operations across consumer and commercial businesses. He spent 18 years at Microsoft, most recently leading multi-channel Go-To-Market strategy and execution for the Surface line of hardware and services in multiple markets. Recently, Ethan took on advisory roles with small businesses and early-stage ventures supporting business development. Ethan lives in Seattle with his family and two huskies. He is a sometimes-competitive rower and rowing coach, woodworker, record collector, and live music enthusiast.

Let me know what you are interested in hearing about in future episodes of Success Your Own Way!

Navigate Difficult Conversations and Resolve Conflict

Posted on May 2, 2025 by Tina-Schuricht

Coaches can help leaders navigate difficult conversations and resolve conflict. Have you been in a professional environment where there was a lot of conflict? Did you recognize it when it was occurring? Then, did you engage too quickly? Too slowly? Too deeply? Or did you avoid difficult conversations and simply “hope” the conflict would resolve on its own? As leaders, we must make a conscious choice of how and when to engage in conflict, especially if it involves members of our team. Resolving conflict for a team member can often be surface-level and not resolve the root of the problem. Plus, it doesn’t enable team members with the skills and practice to resolve future conflicts which can ultimately inhibit their growth and damage relationships. Ultimately it may be best to coach your team member through the conversations and resolve the conflict rather than to engage directly.

Conflict is an Opportunity for Growth

Conflict is an inevitable part of human interaction. While many people view conflict as negative, it can be an opportunity for growth, understanding, and positive change when approached with effective resolution strategies. Learning how to navigate difficult conversations is crucial to resolving conflicts constructively and fostering strong, respectful relationships. The good news is that coaches can help leaders with identifying conflict and addressing it or better supporting their team members in addressing it.

Understanding Conflict

Conflict arises when individuals have differing opinions, needs, or expectations that clash. It may stem from miscommunication, opposing values, unmet needs, or external pressures. While some conflicts are minor, others can escalate and become deeply personal or emotionally charged. Recognizing the source and nature of conflict is the first step toward resolving it. Below are some strategies to support difficult conversations and resolve conflict.

Approach the Conversation with a Positive Mindset

Many people avoid conflict because they fear tension, confrontation, or emotional distress. This is a very common phenomenon in the Midwest. However, adopting a mindset that sees conflict as an opportunity rather than a threat can change the way people approach challenging discussions. Entering a conversation with curiosity, openness, and a willingness to listen fosters a more productive resolution process.

Active Listening and Empathy

One of the most powerful tools for resolving conflicts is active listening. This involves fully concentrating on the speaker, acknowledging their emotions, and seeking to understand their perspective without judgment. When people feel heard and validated, they are more likely to engage in constructive dialogue rather than defensiveness or hostility.

Use “I” Statements Instead of “You” Statements

Communication plays a critical role in conflict resolution. Instead of blaming or criticizing the other party, use “I” statements to express feelings and concerns. For example, rather than saying, “You never listen to me,” say, “I feel unheard when my opinions are dismissed.” This approach reduces defensiveness and opens the door for constructive conversation.

Focus on Solutions, Not Blame

Instead of dwelling on past mistakes or assigning blame, shift the conversation toward finding solutions that work for all parties involved. Brainstorming together and considering alternative perspectives allows for creative problem-solving and fosters collaboration rather than division.

Manage Emotions and Stay Calm

Conflicts can become heated, especially when emotions run high. Using Emotional Intelligence and practicing emotional regulation—such as taking deep breaths, pausing before responding, or seeking clarification—can prevent reactions driven by anger or frustration. Remaining calm ensures that the discussion remains focused and productive.

Navigating Difficult Conversations

Some conversations are inherently challenging—whether addressing workplace conflicts, confronting personal issues, or discussing sensitive topics. To navigate such discussions effectively:

Prepare in advance by clarifying objectives and anticipating potential challenges.
Choose an appropriate time and setting that allows for privacy and focus.
Establish mutual respect by acknowledging each other’s concerns and perspectives.
Remain patient and open-minded, even when the discussion takes unexpected turns.
Be willing to compromise and seek common ground to achieve resolutions.

Resolving Conflict for Positive Outcomes

Conflict resolution is not about winning or losing—it’s about understanding, communicating effectively, and finding solutions that benefit everyone involved. With the right strategies, difficult conversations can become opportunities for learning, growth, and stronger relationships. By fostering empathy, active listening, and constructive dialogue, individuals can turn conflicts into steppingstones toward harmony and success. Reach out if you want to chat more about how coaching helps leaders navigate difficult conversations and resolve conflict, resulting in positive outcomes.

Introverted Leaders Possess Unique Strengths

Posted on April 6, 2025April 29, 2025 by Tina-Schuricht

Introverted leaders possess unique strengths that are powerful and transformative. In the realm of leadership, extroversion is often celebrated as the ideal personality trait. Images of charismatic leaders rallying their teams and commanding attention dominate our perceptions. However, introverted leaders possess unique strengths that can be just as powerful and transformative. Coaches can help introverts with strategies to demonstrate leadership even in situations where it doesn’t feel as natural.

Who are Some Introverted Leaders?

You may be thinking, “This all sounds really interesting, but I don’t know of any introverted leaders”. Below are a few you may have heard of, but I would imagine that if you think about the characteristics of these individuals you may also be able to come up with a few in your own world as well.

Bill Gates: Co-founder of Microsoft, known for his analytical thinking and strategic vision.
Ruth Bader Ginsburg: The late Supreme Court Justice, known for her thoughtful and deliberate approach to decision-making.
Angela Merkel: Former Chancellor of Germany, recognized for her analytical and pragmatic leadership style.
Warren Buffett: CEO of Berkshire Hathaway, renowned for his thoughtful decision-making and investment acumen.
Steve Wozniak: Co-founder of Apple Inc., celebrated for his technical expertise and creativity.
Barack Obama: 44th President of the United States, admired for his reflective and empathetic leadership style.
J.K. Rowling: Author of the Harry Potter series, praised for her creativity and perseverance.

Thoughtful Decision-Making

One of the defining characteristics of introverted leaders is their ability to engage in deep reflection and thoughtful decision-making. Unlike extroverted leaders who may thrive on spontaneous interactions and quick judgments, introverted leaders prefer to take their time to analyze information and consider various perspectives before making decisions.

Benefits of Thoughtful Decision-Making:

Reduced Impulsivity: Introverted leaders are less likely to make hasty decisions that could lead to negative consequences.
Informed Choices: By thoroughly evaluating options, they can make well-informed decisions that align with long-term goals.

Active Listening

Introverted leaders are often exceptional listeners. They value the input of others and create an environment where team members feel heard and respected. This active listening fosters open communication and collaboration, leading to a more cohesive and engaged team.

Key Aspects of Active Listening:

Empathy: Introverted leaders are attuned to the emotions and needs of their team members, building strong interpersonal relationships.
Feedback Integration: They incorporate feedback from others into their decision-making process, ensuring that diverse viewpoints are considered.

Empowering Others

Introverted leaders tend to focus on empowering their team members rather than seeking the spotlight for themselves. They understand the importance of delegation and trust their teams to take ownership of their tasks. This empowerment fosters a sense of responsibility and autonomy among employees, leading to increased motivation and productivity.

Empowerment Strategies:

Delegation: Assigning tasks based on individual strengths and capabilities.
Mentorship: Providing guidance and support to help team members grow and develop their skills.

Quiet Confidence

Introverted leaders exude a quiet confidence that can be deeply reassuring to their teams. Rather than relying on overt displays of authority, they lead by example and earn respect through their actions. This quiet confidence can inspire trust and loyalty among team members.

Characteristics of Quiet Confidence:

Consistency: Introverted leaders are often consistent in their actions and decisions, providing a stable and reliable presence.
Authenticity: They are genuine and true to themselves, creating an environment where authenticity is valued.

Focus and Concentration

Introverted leaders excel in maintaining focus and concentration on tasks. Their ability to work independently and sustain attention allows them to tackle complex challenges and drive projects to completion. This focus ensures that goals are met efficiently and effectively.

Benefits of Focus:

Productivity: Introverted leaders can manage their time effectively and prioritize tasks to achieve optimal outcomes.
Problem-Solving: Their ability to concentrate allows them to delve deeply into problems and develop innovative solutions.

Creating a Balanced Team

Diversity in leadership styles is essential for creating a balanced and resilient team. Introverted leaders complement their extroverted counterparts by bringing a different perspective to the table. This diversity in leadership fosters creativity, innovation, and a well-rounded approach to problem-solving.

Advantages of a Balanced Team:

Complementary Strengths: Different leadership styles can address various challenges and leverage the strengths of all team members.
Adaptability: A diverse leadership team can adapt to changing circumstances and navigate complex situations more effectively.

Shining as an Introverted Leader

Introverted leaders possess unique strengths that make them highly effective in their roles. Their thoughtful decision-making, active listening, empowerment strategies, quiet confidence, focus, and ability to create balanced teams contribute to their success. By recognizing and valuing the strengths of introverted leaders, organizations can harness the full potential of their leadership talent and drive sustainable success. Reach out if you want to learn how coaches can help introverts with strategies to demonstrate their own unique brand of leadership.

Coaching Helps Leaders Allocate Investment in People

Posted on March 27, 2025April 23, 2025 by Tina-Schuricht

Coaching helps leaders allocate investment in people. Leaders face myriad decisions daily, but few are as impactful as determining where to invest their time, energy, and resources. Knowing whom to invest in can be crucial to an organization’s success. Have you ever had a leader who invested in you? Or didn’t? Did you wonder if they knew that their investment in various team members was inequitable? Were they transparent where they were making their investment? If so, what impact did that have on you and the rest of the team? The reality is that leaders must strategically decide whom to invest in and whom not to, to ensure they create the optimal mix of resources for both the short and longer term.

Assessing Potential

Coaches can help leaders create or process their frameworks for deciding who to invest in. This framework should involve evaluating skills, performance history, and potential future capabilities. Leaders should invest in individuals who demonstrate a high level of competence, a strong work ethic, and a growth mindset. This assessment should be both qualitative and quantitative, incorporating feedback from peers, supervisors, and measurable performance metrics.

Key Indicators of Potential:

Skill Set: Does the individual possess the technical and soft skills required for their role and potential future roles?
Performance: Has the employee consistently met or exceeded expectations in their current position?
Growth Mindset: Is the individual open to learning and adapting to new challenges?

Alignment of Goals & Values

Leaders should prioritize investing in employees whose goals align with the organization’s objectives. This alignment ensures that the investment will not only benefit the individual but also contribute to the company’s success. Employees who are passionate about the company’s mission and values are more likely to be motivated and committed to their roles.

Key Indicators of Alignment:

Career Goals: Do the individual’s career goals align with the organization’s strategic objectives?
Alignment with Values: Does the employee demonstrate an alignment of their personal values to the company’s mission and values?

Cultural Fit

Cultural fit is another critical factor in deciding who to invest in. Employees who align with the company culture are more likely to thrive and contribute positively to the work environment. Leaders should invest in individuals who embody the company’s culture and work well with their colleagues.

Characteristics of Cultural Fit:

Collaboration: Is the employee a team player who contributes positively to group dynamics?
Engagement: Is the employee actively engaged and enthusiastic about their work?
Embodies the Culture: Does the employee add to (or take away from) the culture?

Impact and Influence

Leaders should also consider the potential impact and influence of their investment. Employees who have the ability to influence others and drive change are valuable assets to the organization. Investing in such individuals can amplify the benefits of the investment, leading to broader organizational improvements.

Questions to Assess Impact:

Influencing without Authority: Can the employee influence and inspire their peers?
Creating Impact: Does the individual have a track record of driving positive change within the organization?

Deciding Who Not to Invest In

While it’s essential to identify who to invest in, it’s equally important to recognize when not to invest in an employee. Leaders should consider not investing in individuals who consistently underperform, resist change, or exhibit behaviors that conflict with the company culture. These employees may require different forms of support, such as performance improvement plans or alternative roles, rather than investment in development.

Indicators for Minimal Investment:

Consistent Underperformance: Does the employee consistently fail to meet performance expectations despite support and feedback?
Resistance to Change: Is the individual resistant to new ideas and reluctant to adapt?
Cultural Misalignment: Does the employee’s behavior conflict with the company’s values and culture?

To Invest or Not to Invest

Deciding whom to invest in is a strategic process that requires careful consideration of potential, alignment with organizational goals, cultural fit, and impact. By making informed decisions about where to invest resources, leaders can foster a motivated and high-performing workforce that drives the organization’s success. Conversely, recognizing when not to invest allows leaders to allocate resources more effectively and support employees in ways that align with their capabilities and the company’s needs. Reach out if you want to learn more about how coaching helps leaders allocate investment in people.

Coaches Aid Leaders in Mastering the Art of Delegation

Posted on March 21, 2025April 23, 2025 by Tina-Schuricht

Coaches aid leaders in mastering the art of delegation. As a leader, have you ever decided to do work yourself when you knew you didn’t have time? Or withheld the opportunity to provide a team member with some much-needed growth, experience, or exposure? What kept you from delegating? Did you tell yourself it was more efficient for you to do it? Or worry that the team member would not do it how YOU wanted it done? What was the impact of not delegating to you, to your team member, to your family? Did you have to work longer hours? Miss the opportunity to do the strategic work that would stretch you? Did your team members disengage? Does your family miss you and wonder why you are always working? Sound familiar? If so, read on….

Delegation is a fundamental aspect of effective leadership, playing a crucial role in empowering teams, enhancing efficiency, and fostering a collaborative work environment. It involves entrusting tasks, responsibilities, and decision-making authority to others, allowing leaders to focus on strategy and high-level decision-making. The importance of delegation in leadership cannot be overstated, as it brings numerous benefits to both leaders and their teams.

What Causes Leaders Not to Delegate Effectively?

Lack of Trust: Leaders might struggle to trust others with important tasks, fearing they won’t meet their high standards.
Perfectionism: Some leaders believe they can do the job better or faster themselves and hence won’t delegate.
Fear of Losing Control: Delegating tasks can feel like losing control over the outcomes and processes, which can be unsettling.
Fear of Being Replaceable: Leaders may worry that delegating too much could make them appear dispensable or less valuable to the organization.
Lack of Clarity: Unclear roles and responsibilities can make it difficult for leaders to delegate effectively.
Lack of Training or Experience: Some leaders may not have been trained on how to delegate effectively or may lack experience in delegation (especially new managers or leaders).
Short-term Focus: Leaders focused on immediate results will value speed over investing time to delegate and train others.

How Can Leaders Overcome Barriers to Delegation?

Extend Trust: Take the leap to trust your team until proven otherwise. Get to know your team members – understand their strengths, interests, and areas of opportunity for growth.
Start Small: Begin by delegating smaller, less critical tasks to build confidence in the delegation process. Gradually increase the complexity and importance of tasks as both the leader and team members become more comfortable.
Set Clear Expectations: Clearly define the tasks, responsibilities, and expected outcomes before delegating. Ensure that team members understand their roles and have the resources and support needed to complete the tasks.
Provide Training and Development: Invest in training and development programs to enhance team members’ skills and capabilities. Offer opportunities for continuous learning and growth to increase confidence and competence.
Empower and Support: Empower team members by giving them the autonomy and authority to make decisions within their delegated tasks. Provide support and guidance when needed, but avoid micromanaging.
Focus on Results, Not Processes: Allow team members to approach tasks in their own way while achieving the desired results. Encourage creativity and innovation by valuing diverse approaches and solutions.
Communicate Effectively: Maintain open lines of communication to address any concerns or questions that arise. Regularly check in with team members to support them, understand progress, and create a feedback loop.
Reflect and Learn: Reflect on what is working well and what could be improved. Use these insights to continuously refine and enhance delegation practices.

Coaches can help you understand your delegation barriers and in what situations they arise so that you can be more aware of times when you avoid an opportunity to delegate. Once you are aware of these moments, you can better understand the barrier and remove it. In short, coaching can assist leaders in becoming more aware of their barriers, removing them, and enabling them to make the behavior changes they desire.

Benefits of Delegation

So now that we are clear on why some leaders don’t delegate and have shared some strategies to overcome these barriers to delegation, what are the benefits of delegation?

Enhancing Efficiency

Delegation is crucial in leadership for enhancing efficiency. By distributing tasks among team members, leaders can complete work more quickly and effectively. This approach leverages the team’s diverse skills, ensuring tasks are managed by those best equipped for them, improving workflow speed and quality. Plus, it prevents leaders from getting bogged down in day-to-day operations, allowing them to focus on strategic priorities and make better decisions.

Empowering Team Members

Delegation empowers team members by demonstrating trust in their abilities, fostering ownership and responsibility. This trust boosts morale and motivation as team members feel valued. Empowered team members take initiative, solve problems independently, and contribute to the organization’s success. Delegation also provides opportunities for professional growth, helping team members build new skills.

Improving Decision-Making

Effective delegation improves decision-making by encouraging diverse perspectives. When leaders delegate authority, they foster inclusiveness, leading to innovative solutions. It also distributes decision-making power, reducing bottlenecks. Empowered team members can respond quickly to changes and challenges.

Fostering Collaboration

Delegation fosters a collaborative environment by encouraging teamwork and communication. When tasks are distributed, team members are more likely to work together, share information, and support one another. This collaboration strengthens relationships and promotes continuous improvement.

Balancing Workload

Delegation helps balance the workload, preventing burnout and maintaining a healthy work-life balance. A balanced workload leads to higher job satisfaction, increased productivity, and lower turnover rates. By overcoming delegation barriers, leaders can create a more collaborative and effective work environment.

Coaches Can Help

Coaches aid leaders in mastering the art of delegation. By helping to identify and overcome delegation barriers, leaders will enhance efficiency, empower team members, improve decision-making, foster collaboration, and balance the workload. Leaders who master the art of delegation can lead their teams to greater success. Reach out if you want to learn more about how coaches can help leaders identify and overcome delegation barriers and achieve greater overall satisfaction for themselves and their team. Reach out if you want to learn more about how coaches aid leaders in mastering the art of delegation.